What's your response time for Roslyn Heights emergencies?+
Emergency calls jump the queue — we aim to have someone stabilizing an active leak in Roslyn Heights the same day. Non-emergency estimate requests are typically scheduled within a day or two.
How does your pricing work?+
Yes. Every job starts with a free inspection and a written, itemized estimate. We don't start work off a verbal quote, and the price you approve is the price on the final invoice unless you request additional work.
Is Big Toms Roofing a licensed roofing contractor?+
We hold an active NY contractor license and full insurance coverage, and we'll provide proof of both on request — most Roslyn Heights customers ask, and we expect that.
Do you offer 24/7 emergency roof repair?+
Our emergency line is staffed around the clock. If water is actively coming in, call +1-855-469-0306 first — we'll get a tarp and temporary fix in place fast, then schedule the permanent repair.
Can you help with my storm damage insurance claim?+
We regularly coordinate directly with insurance adjusters across Roslyn Heights, NY and provide the photo documentation and scope reports they need to process claims efficiently.
How many days will a reroof take at my Roslyn Heights home?+
Most residential replacements in Roslyn Heights take one to three days depending on roof size, pitch, and material, weather permitting. We'll give you a specific timeline in writing as part of your estimate.
What roofing materials do you install?+
Our Roslyn Heights crews are certified for major shingle manufacturers as well as metal roofing and commercial membrane systems — we'll help you choose based on budget, home style, and how long you plan to stay in the house.
Do you offer a warranty on your roofing work?+
Yes — we back our labor with a written workmanship guarantee, and manufacturer-certified installations qualify for extended material warranties as well.
Do you do pre-listing or pre-purchase roof inspections?+
We do these regularly for Roslyn Heights homebuyers, sellers, and their realtors. You'll get a documented report covering material condition, flashing, ventilation, and estimated remaining lifespan.
What's your full service area in Roslyn Heights, NY?+
We serve Roslyn Heights and the surrounding communities throughout Roslyn Heights, NY — see the coverage section below for the specific zip codes and nearby cities we handle regularly.
